Topic: Navision Attain 3.60
Printed from: dVision Internet - http://www.dvision.nl/forum/topic.asp?TOPIC_ID=88
Printed on: 24 January 2022 Topic author: ML Posted on: 05 November 2002 10:28:32
Automated Data Capture Systems
Inaccurate data and inefficient processes in the warehouse lead to a range of problems that can affect many aspects of your business. Navision Attain now incorporates an Automated Data Capture System (ADCS) to provide an efficient means for maintaining accurate inventory data in your warehouse. ADCS enables you to achieve cost savings by streamlining your inventory management processes.
Provides a simple, fast data collection system using radio-frequency technology to collect accurate, real-time inventory data. Increases the visibility of accurate inventory data throughout your company so that all employees have access to accurate data. With ADCS, the quantity, placement, serial number, bin number and zone number are recorded so that when you want to find a specific item the program will tell you exactly where it is.
Navision Attain for Pricing gives you the freedom to focus on increasing sales, and the tools to minimize your purchasing costs. Pricing allows you to efficiently handle both your sales and purchase prices and your line discounts with customers and vendors.
Microsoft Outlook Client Integration
The key to success for CRM users is building better relationships with their business contacts. In this capacity the task management feature of Navision Attain plays a critical role.
CRM - Marketing & Sales now offers direct integration with Microsoft Outlook. By integrating Navision Attain with Microsoft Outlook, users gain more efficient real-time information workflow and eliminate redundancy between the two systems. When fully integrated, the calendar reminder, planning and scheduling, as well as task management, are simultaneously updated in both systems, whenever information is entered into the corresponding application areas.
For example, you can schedule a meeting in Microsoft Outlook and have the meeting automatically updated in the CRM - Marketing & Sales task management. And when the meeting is completed the follow-up to-do registered in CRM - Marketing & Sales can be synchronized with your task list in Microsoft Outlook.
In addition, this functionality enables you to take advantage of the offline accessibility available in Microsoft Office ensuring that you always have access to your contact information no matter whether it is in entered in Navision Attain or Microsoft Outlook.
Microsoft Exchange E-Mail Logging
In addition to taking advantage of Microsoft Outlook's meeting and scheduling functionality, Navision Attain also lets you integrate Outlook's e-mail capabilities directly with CRM - Marketing & Sales. When using this functionality, you can share both inbound and outbound e-mails to and from clients with any designated employees, regardless of whether the e-mails were directed to a specific person. You can log e-mails sent from both Navision Attain and Microsoft Outlook and you can even decide whether to log automatically or manually. This gives you all the flexibility you need to choose the right settings for your business processes.
By using the Microsoft Exchange Server (minimum requirement: version 5.5 with service pack 4) you'll keep all your e-mail correspondence in their natural environment instead of lowering performance by storing them on the application server. Additionally, this ensures you can continue to easily administer and optimize your database storage capacity.
Improved Service Contract Management
For many companies, having precise, productive and well-maintained equipment is the key to their success. By maintaining service contracts on their equipment they can prolong the life of their equipment and avoid expensive and costly breakdowns. Service contracts enable companies to plan ahead so they can better organize their serviceable resources. CRM-Service allows you to create service contracts for any type of service, whether it is equipment-related or consulting related. And you need not worry about handling customers with service items in different locations, because, the solution lets you create one service contract for multiple service items.
Service Price Management
A well thought out service price strategy is one of the many tools companies can use to increase the profitability of their service operations, whether or not their prices are dictated by competitive pressure or internal policies.
The service price management functionality in CRM - Service has undergone major improvement to make it a more effective tool for companies to support their simple or complex service pricing strategies. You can define your pricing structure based on a variety of parameter to ensure you always apply the right price for the performed service task, by setting up a minimum, maximum or fixed price. CRM - Service helps your improve your efficiency throughout your operations from accelerated invoice processing to improved customer service so you can easily personalize your service price agreements and analyze your prices to achieve maximum profitability.
CRM Functionality Improvements
The more you know about your customers the better you will be able to serve them. So, in addition to the new Microsoft Outlook integration capabilities, Navision Attain for CRM also delivers many newly enhanced functionality improvements including: more flexible contact search and data retrieval, advanced cross-classification performance, improved information collection classification and expanded customer base segmentation functions.